Return & Refund Policy
Shop with confidence. If your product arrives damaged, wrong, faulty or not genuine, we will replace it or give you your money back.
Start a return in minutes
Send us your order number with photos or a video of the problem. We reply with the next steps.
Chat on WhatsAppor call 0308-7534266 · dubaielectronicsgulgasht@gmail.comOur genuine product guarantee
Every product on Dubai Electronics comes from trusted brands and suppliers. If a product you received is not genuine, we will replace it with a genuine one or give you a full refund, including the delivery charges. Report it within 7 days of delivery with photos of the product, the box and the serial number.
What can & can't be returned
You can return it if it
- Arrived damaged (broken, cracked or dented in delivery)
- Is the wrong model, size or colour
- Has missing parts or accessories
- Doesn't work on first use (manufacturing fault)
- Is not genuine
We can't accept returns for
- Products that have been used (these are covered by brand warranty instead)
- Change of mind once the product is opened or used
- Damage from misuse, accidents, wrong voltage or water
- Items without the original box, accessories or warranty card
- Products opened or repaired outside an authorised service centre
- Used personal care items (trimmers, clippers, shavers) for hygiene reasons
- Clearance or final-sale items, unless damaged, wrong or faulty
Time limits
Please check your order as soon as it arrives. The time limit starts from the day the parcel is delivered.
| Problem | Report within |
|---|---|
| Damaged in delivery, wrong item, missing parts | 24 hours |
| Doesn't work on first use (manufacturing fault) | 7 days |
| Product is not genuine | 7 days |
| Fault after the product has been used | Brand warranty |
Requests made after these limits cannot be accepted as returns, but brand warranty may still apply.
Condition of the product
To qualify for a return or replacement, the product must be:
Tip: record a short video while opening your parcel. It makes damage and missing-item claims much faster to approve.
Refunds
Refunds are processed after we receive and inspect the returned product. Approved refunds are completed within up to 7 working days.
Our mistake, our cost: if the product was damaged, wrong, faulty or not genuine, we cover the return delivery and refund your delivery charges.
Replacements & exchanges
For damaged, wrong, faulty or non-genuine products, we send a replacement of the same product. If it is out of stock, you can choose a different product or a full refund.
Warranty after use
Once a product has been used, a fault that appears later is covered by the brand's warranty, not this return policy. Contact us and we will guide you through the claim. See our Warranty Policy.
Common questions
Who pays for the return delivery?
If the product was damaged, wrong, faulty or not genuine, we cover the return cost and refund your delivery charges.
I opened the box to check it. Can I still return it?
Yes, opening the box to check the product is fine. Please keep everything in the original condition and packaging.
How will I get my money back on a COD order?
We send the refund by bank transfer or mobile wallet to the account you give us, after the returned product is inspected.
What if the replacement is out of stock?
You can choose a different product or take a full refund.
Need help with a return?
Message us on WhatsApp with your order number ready.