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پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅پہلے پارسل کھول کر چیک کریں، پھر پیمنٹ کریں ✅Open the parcel & check first, then pay ✅
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CUSTOMER POLICY

Warranty Policy

Genuine products come with genuine brand warranty. Here is what is covered, how long it lasts and how we help you make a claim.

✓ Official brand warranty✓ Starts from delivery date✓ We help with every claim
PRODUCT STOPPED WORKING?

Start a warranty claim

Send your order number, a photo of the warranty card and a short video of the problem. We will guide you.

Chat on WhatsAppor call 0308-7534266 · dubaielectronicsgulgasht@gmail.com
Brand warrantyOn eligible products
From deliveryWarranty start date
On every productAsk us for the exact period
We are with youWe guide you from start to finish

Warranty coverage

Warranty is provided by the manufacturer, according to the brand's own warranty policy. It applies to products that qualify for warranty and are used under normal conditions.

Manufacturing defectsFaults from how the product was made
Original purchaserValid for the person who bought it from Dubai Electronics
Proof of purchaseYour invoice or order confirmation is required

Warranty period

  • The warranty period depends on the product and brand, and starts from the date of delivery.
  • Message us on WhatsApp with the product name and we will confirm the warranty period.
  • Some products carry a limited warranty or none. We will tell you before you buy.
  • Extended warranty, where available, depends on the brand.

What's covered & not covered

Covered

  • Manufacturing defects
  • Faulty parts under normal use
  • Functional issues approved by the manufacturer

Not covered

  • Physical or accidental damage (drops, cracks, breakage)
  • Misuse, mishandling or not following the user manual
  • Normal wear and tear, and consumable parts (blades, filters, bulbs)
  • Repairs or changes by anyone other than an authorised service centre
  • Power surges or wrong voltage, water, fire or natural disasters
  • Products with a missing, altered or damaged serial number
  • Commercial use of products made for home use

Keep these safe for your warranty

InvoiceOr your order confirmation
Warranty cardIf the product came with one
Serial numberDo not remove or damage the label
Original boxRecommended, for safe transport

Repair or replacement

After inspection, the manufacturer decides whether the product is repaired or replaced. Replacement is not guaranteed in every case. Repair time depends on the service centre and spare-part availability.

Shipping for warranty service

Customers may be responsible for shipping or transport costs for warranty service, unless we tell you otherwise. We will tell you the cheapest option before you send anything.

Limitation of liability

Dubai Electronics is not responsible for indirect, incidental or consequential damages arising from the use of any product. Warranty service is limited to repair or replacement as decided by the manufacturer. This policy does not affect your rights under the law.

Common questions

How do I know how long my warranty is?

Message us your order number on WhatsApp and we will confirm it.

I lost my warranty card. Can I still claim?

Usually yes. Your invoice or order confirmation is proof of purchase. Message us and we will check with the brand.

Does warranty cover accidental damage?

No. Accidental or physical damage is not covered by the brand warranty.

There is no service centre in my city. What do I do?

Message us. We will tell you where to send the product or how the brand handles it.

My product stopped working in the first days. Is that warranty?

If it fails on first use, it may qualify as a return. See our Return Policy.

Need help with a warranty claim?

Keep your order number ready.

WhatsApp 0308-7534266Return Policy
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